Reach FxPro Support for Account Help

Support Channels and Working Hours

Reaching the right channel matters, particularly when a position is open or a withdrawal is pending. The table below outlines the primary contact methods available to traders based in Pakistan.

Support operates 24 hours a day, five days a week, aligned with global market hours. For traders in Pakistan (PKT, UTC+5), the following table shows approximate local availability by channel.

Live chat is the fastest option for time-sensitive matters. If a position cannot be closed or an account shows an unexpected discrepancy above a significant amount, marking the message as “EMERGENCY” in the live chat can accelerate the response. Delays in reaching support during volatile market conditions can carry real financial risk, so having contact details saved in advance is a practical precaution.

How to Reach Support From Your Account

Traders can access support directly through the FxPro mobile application without opening a browser. To do so, open the app and log in, then tap the profile name in the top-left corner. Scroll down to “Live Support” and select the preferred language and communication channel. Chat is generally recommended for speed and for maintaining a written record of the conversation.

Before initiating contact through any channel, having the following information ready will reduce back-and-forth and speed up resolution:

• Registered account email address
• Account number (visible in FxPro Direct)
• Trading account type (Standard, Raw+, Elite, or cTrader)
• Transaction reference number (for deposit or withdrawal queries)
• Instrument name, order number, and exact time in PKT (for trade-related issues)
• Screenshots where applicable

For account verification queries, documents must be uploaded directly through FxPro Direct. Sending identity documents via email or direct message is not accepted and will not be processed. This procedure exists to protect account security, and bypassing it is not possible.

Common Issues and Self-Service Options

Verification and Account Access

Verification is required before funding or trading can begin. The process is handled through FxPro Direct, and most accounts complete verification within 24 hours when documents are submitted correctly. Accepted identity documents include a valid national ID (CNIC), international passport, or driving licence. Proof of residence must be a bank statement or utility bill issued within the last six months, with the name and address clearly visible.

Common reasons for verification delays include blurry photographs, mismatched names between documents and the account registration, or expired documents. Retaking the photo under good lighting and ensuring all four corners are visible typically resolves these issues without needing to contact support.

For traders who cannot access their account or suspect unauthorized activity, live chat should be the first point of contact. Do not attempt to resolve security concerns through email alone, as response times may not be fast enough to limit potential exposure.

Regional Support for Pakistan-Based Traders

FxPro does not operate a dedicated local office in Pakistan, but support staff are trained in local banking procedures relevant to the region. Deposit methods available to Pakistani traders include bank wire transfers through HBL, UBL, MCB, and Allied Bank, as well as credit and debit card payments (processed instantly, with a minimum of $10 and a maximum of $10,000 per transaction) and e-wallets such as Skrill and Neteller (processed within 24 hours).

Withdrawal timelines vary by method. Bank wire transfers take 3-5 business days with a $100 minimum. Card withdrawals take 1-2 business days with a $10 minimum. Skrill and Neteller withdrawals are processed within 24 hours with a $50 minimum. If a withdrawal is delayed beyond the stated processing window, contacting support via live chat with the transaction reference number is the most efficient path to resolution.

FxPro does not impose a mandatory minimum deposit for live accounts. Traders on a Standard account can typically begin with a deposit of around $10-$20, depending on the payment method’s own minimum limits. Starting with an amount that reflects actual risk tolerance is advisable – depositing more than one is prepared to lose introduces unnecessary exposure before trading habits are established.

When using the FxPro Contact Us function, providing the specific payment method, amount, and reference number in the initial message avoids repeated follow-up exchanges.

Official Social Media Channels

FxPro maintains a presence across several platforms. Traders should use these for general updates, not for submitting account queries or sensitive information.

• Facebook: facebook.com/FxPro
• Twitter/X: @FxPro
• Instagram: @fxpro
• YouTube: youtube.com/FxPro
• LinkedIn: linkedin.com/company/fxpro

Account-related issues should never be communicated through social media. These channels do not have access to account systems and cannot process requests. Any account claiming to be FxPro support via social media direct message should be treated with caution – the official FxPro Contact Us process runs exclusively through fxpro.com and the FxPro Direct portal.